Lindt Chocolate Shop - Gloucester

Fawad Arshad

I had a wonderful experience at this chocolate shop! The staff was so cooperative and lovely specially TIA, always ready to help with a warm smile. They made excellent recommendations, and their attention to detail truly enhanced my visit. The chocolates were divine, but the amazing customer service made it even more special. Highly recommend!

Kim Brunner

Saturday 21/4/2024
I don’t normally bother with reviews, but after my experience today I will not be going to the Gloucester Quays Lindt Shop from now on.

I have now discovered a chocolate bar called MONTEZUMA Which is better quality for the price and nicer. Had I not had such a negative experience in the shop I wouldn’t have bothered looking or trying for different products so I’m grateful to the rudeness and misinformation of both the female the staff for encouraging me to go elsewhere.

1 I rang the shop and spoke to a lady to check the price of excellence, dark chocolate bars. I specified that I wanted 70% and she told me that they were three for £6.30.
2 I then travelled to the shop paid the car parking and when I arrived there was a shelf with lots of three for £6.30 labels on.
3 I picked up three of the 70% Dark excellent bars and she came over and told me that actually they weren’t three for £6.30. The ones that I had chosen in her words were better quality. Annoying but ok.
4 I politely pointed out that maybe having the different quality bars with the offer bars which are all called excellence is a bit confusing.
5. I picked up two bars And went to the same lady to pay. I asked if I’d missed any flavours and she said yes that there was a strawberry one. I told her that it had a sell by date of I think it was June. Which was too short as I was buying a few to stock up.
I was going to ask her if she had any with the longer sell by date, but she interrupted me by telling me that chocolate doesn’t go out of date. I am aware that you can still safely eat chocolate after its sell by date. But, I don’t want to as in my opinion, it tastes really different and it’s not actually that nice. She told me that I was wrong that chocolate doesn’t taste different and that the team in Switzerland ( I thought they were a French company ) agreed with her And that she regularly eats out of date chocolate and didn’t notice any difference. At this point the other sales person became involved and agreed with every word that she was saying. The whole experience felt really intimidating and unnecessarily aggressive
5 I then went home and googled artisan dark chocolate. I found a UK company called MONTEZUMA that make their own chocolate in WEST SUSSEX. They are environmentally friendly- a family company not to mention their variety of flavours is amazing! Theydo an absolutely delicious one, which is a cherry black forest flavour and 70%.

Amy K

Though the shop isn't that spacious, a customer limit ensured that safety was not compromised. The staff were very friendly to me and the selection was exactly what I needed. Do not understand all the other bad reviews after my experience

Nichola Jones

Really helpful staff and customer service, especially victoria , really pleased with the service given especially during the busy period! Thank you so much

Hannah

there is SO much chocolate to choose from here, it's fantastic! it tastes very delicious as well, we recommend. the service is great too as the staff are polite. generally a positive atmosphere, thankssss

Glyn Wise

Visited this store today (13 Mar 23). Had an issue with registering the new loyalty card but the ladies in the shop went above and beyond to sort it out for me and get the 10% off my purchases. The selection of chocolate was excellent as usual. We often shop here for chocolate treats and today's customer service ensures we will continue to do so.

Kimmii

Very disappointed I purchased a red bag with one large Teddy and 10 small teddy's x when I checked receipt at home I had been charged separately for each item so not a Christmas bundle at all.
Very misleading

Tracy Bousted

The older lady store assistant was very unfriendly and just nodded almost aggressively at the hand sanitiser. She was the same with my partner. Felt like she was the headmistress. It's usually a delight to visit there but with her attitude we walked out and won't be going back and her attitude cost you'll sales. No need to be nasty!!!! Please be nice!!